Return & Refund Policy

All sales are final

We do not accept returns, exchanges or refunds on any order, so please check product photos, details and measurements carefully before buying.

Damaged or wrong item

If your order arrives damaged, or you receive a different item than you ordered, email support@najeefa.com within 48 hours of delivery with your order number, photos of the item and the parcel, and an unboxing video if possible. After checking, we will send a replacement or a refund for that item.

Order not received

If your tracking shows no movement for 10 days, write to us and we will help you trace your parcel with the courier.

Cancellations

Orders can be cancelled only before they are dispatched. Email us as soon as possible.